Return policy

Return or exchange an item

Unfortunately we are unable to accept returns on items purchased on either www.nicodidonna.com or www.nico-d.com.  Please ensure that your are completely happy with your purchase before you place the order.

In the situation that the size you have purchased does not fit we are happy to offer an exchange in size for this garment, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels. Please be sure to include this invoice when returning goods with a little note stating the size required.

Nico Didonna will not be liable for returns if the garment is stained by makeup.                       
Avoid wearing perfume and/or deodorant that could leave a permanent scent or mark on the clothing.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

We take no responsibility for goods before they reach us and the refund does not cover the delivery costs. If we have made a mistake on an item sent to you or it is faulty we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.

The address to send the goods is: 16a D’Arblay Street, London, W1F 8EA

Faulty or wrong item

For faulty items please do not send the item back to us until you have emailed our customer care department (the email address can be found on the contact us page) stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage and provide photographic evidence. Finally let us know if you require a refund or a replacement. We will contact you to advice on how we will deal with the return. 

Delivery Information - within the UK

In the interest of your security, your orders can only be delivered to the payment card billing address.
If only part of your order is available, we will despatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.
Your order will be sent out in plain packaging.
Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

All deliveries will be made according to the carrier's standard procedures; therefore we cannot guarantee a particular delivery date or time. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection by you.

Delivery for all other countries will be quoted upon request.

Order Tracking

Once you place an order with us it can be tracked so that you know when it has left our warehouse and is on its way to your door. As soon as your order is shipped (which will be the next working day in most of the cases), we will send you a confirmation to your mail account mentioning all the details of your order. In case you do not receive the delivery confirmation within two working days, please contact us .The contact details are provided in the Contact us page of our website.